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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Fischer

September 9, 2024

5  out of  5
rating by Mike Fischer
"Mary Morales of the Sullivan State Farm Agency is absolutely amazing at customer service. Insurance can be such a complicated issue for consumers and she has been incredibly responsive every time I needed help or had a question. She always makes me feel that my needs are her first priority and I know she must be incredibly busy. Insurance provides peace of mind against the unknown and it is one less thing that I need to worry about during these challenging times. The Sullivan agency has been there for me for several years and their staff and services are very much appreciated."
We responded:
"Thank you, Mike, for your kind words about Mary and our team. We're thrilled to hear that she has provided you with exceptional service and peace of mind. Your continued trust and appreciation mean a lot to us."
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L.A. Clark

August 29, 2024

5  out of  5
rating by L.A. Clark
"Alyssa Eckes is hands down the best agent i've ever had the pleasure of working with and will never use anyone else! Her top concern is always doing everything she can to protect my children and myself, I am forever grateful for all her help. Amazing customer service, and always free to help with any questions I may have!"
We responded:
"Thank you for your kind words about Alyssa. We're thrilled to hear she has provided you with exceptional service and support. Your satisfaction and peace of mind are our top priorities. We appreciate your trust in our agency!"
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Prime 239 Steakhouse

August 21, 2024

5  out of  5
rating by Prime 239 Steakhouse
"Alyssa helped us through the insurance process with ease! 10/10 recommend!"
We responded:
"Thank you for your kind words! We're thrilled to hear Alyssa made the insurance process easy for you. Your recommendation means a lot to us."
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C Haverty

August 9, 2024

1  out of  5
rating by C Haverty
"Extremely disappointed with this firm and they’re recent actions, received a notice of non renewal on two completely separate auto policies due to my lack of communication on one policy’s claim from months ago, I was not aware I was being contacted because they had the wrong number and I never once received correspondence via email they just want your money and when it is time to turn in a claim they will drop you from coverage, shame on this agency and the rude customer service I received from Adina on the phone today I will be taking my policies elsewhere moving forward after 13 years with State Farm"
We responded:
"Hi Charles! I'm sorry you feel that way and certainly I do not enjoy losing customers. I am not so sure it's fair to speak that away about our team when your cancellation is directly from State Farm Corporate. I also question the statements in the review as I have 27 time stamped telephone calls and 17 text messages from our office. The voicemail has your voice so we don’t understand how we could have done better. You also received 4 communications by USPS from both my office as well as State Farm Corporate in regard to the undisclosed driver in the claim. I'm sorry for the frustration you are feeling but I obviously need to address some things stated in review and let the public decide. "
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Jaynie Beauchamp

July 24, 2024

5  out of  5
rating by Jaynie Beauchamp
"I am moving to the area, have been with state for for over 30 years, so I was looking for a new state farm agent in the area. I called many. Bill answered the phone, which is a huge 1st step, so I really appreciate that! Then he looked into whether or not they could write a policy, looked into it and called me back within 10 minutes. Unfortunately, they can not do the policy. But instead of just saying nope we can't do it, he offered alternatives, referrals and went over the 1bquotenI did have and gave me his professional opinion. I will definitely bring my autos to them and try and bring any business I can with them. What Bill did seems to be a lost art with other agent offices. Thank you Bill!!"
We responded:
"Thank you, Jaynie, for your kind words! We're thrilled Bill could assist you and provide valuable alternatives. We look forward to helping with your auto insurance and any future needs. Welcome to the area!"
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Mary Brick

June 13, 2024

5  out of  5
rating by Mary Brick
"Kari was recommended to me by another insurance company. She has been extremely helpful and knowledgeable. It is nice to do business with a company that actually listens and responds to their customers."
We responded:
"Thank you for your kind words, Mary! We strive to provide excellent service and are glad to hear that Kari met your expectations. We appreciate your feedback and look forward to assisting you in the future."
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Tracy Vautherot

June 7, 2024

5  out of  5
rating by Tracy Vautherot
"I called to get new life insurance and ended up changing car insurance too. Alyssa was extremely helpful. She was available for my calls every time I needed to reach her. She is very knowledgeable about everything I needed help with. So glad to be back with State Farm. We had them Up North and feel like we're home again and taken well care of."
We responded:
"Thank you for choosing us for your life and auto insurance needs, Tracy! We're thrilled to have you back with State Farm. Alyssa is dedicated to providing excellent service, and we're here to take care of you."
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James Yurasits

June 3, 2024

5  out of  5
rating by James Yurasits
"Spoke with Alyssa to change my coverage from Allstate to State Farm. She was very professional, efficient, kind, and easy to get a hold of. It's nice being able to call a number back and speak to the same person you left off with from earlier and not have to re-explain your whole situation. Great service and communication"
We responded:
"Thank you for sharing your positive experience, James! We're glad Alyssa provided you with excellent service and made the transition smooth. We appreciate your feedback and look forward to assisting you further."
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James Holland

March 21, 2024

5  out of  5
rating by James Holland
"Johanna Blanco is truly a Professional at what she does. Wonderful experience with her personality highest quality anyone could receive. Any business would be successful with Johanna on their payroll. Mike and Dawn found a Diamond of rarest quality in Johanna Blanco. Thankyou with highest regards Johanna, keep it up ,have a wonderful day!!!!THANKYOU 😀"
We responded:
"Thank you for your kind words about Johanna! We are thrilled to hear about your positive experience. We appreciate your feedback and look forward to serving you in the future."
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Tucker O'Neil

March 21, 2024

5  out of  5
rating by Tucker O'Neil
"Absolutely wonderful here, My agent was Kari she is amazing always answers when I email here, always has a plan and can get you what you need. Very helpful."
We responded:
"Thank you for your kind words, Tucker! We're glad Kari provided you with excellent service. We appreciate your feedback."
Profile photo of Jerry Johnson

Jerry Johnson

February 9, 2024

5  out of  5
rating by Jerry Johnson
"Superb customer service and attentiveness that was superior to competitors in the quoting process is what I experienced with Kari. She is one the most responsive, insightful and helpful insurance specialists I've communicated recently. Even without having a policy with her agency yet, her efforts in building a one-on-one relationship with me, and that her agency is actually local, she made the process of quoting a lot less stressful. Kari always responded amazingly quickly every time I emailed her (and there was a lot of Q & A). Her replies were quick, informative and helpful as I scrambled to acquire the most affordable home insurance rate I could find. She was able to answer every question and provided professional, knowledgeable and informative insight that helped me tremendously. I am grateful and appreciative for all the help and guidance she provided."
We responded:
"Thank you, Jerry! We're thrilled to hear about your superb experience with Kari. We appreciate your kind words and look forward to serving you for many years to come."
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Leiliane Cordero

February 6, 2024

5  out of  5
rating by Leiliane Cordero
"Wendy is the best, thanks for your patience and your great service."
We responded:
"Thank you for your kind words, Leiliane! We appreciate your feedback and are glad to hear that Wendy provided you with excellent service."
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Brieanna Rau

February 6, 2024

5  out of  5
rating by Brieanna Rau
"I have been with this agent for 12 years, they are amazing, always helpful, respond quickly and I feel give genuine help. Recently worked with Johanna B, making a few changes to my policy, a lot of questions and she was so sweet and patient answering every question and assisting with my changes"
We responded:
"Thank you for your kind words, Brieanna! We're thrilled to have provided you with excellent service for the past 12 years. We appreciate your loyalty!"
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Marta Vidaurreta

January 30, 2024

5  out of  5
rating by Marta Vidaurreta
"My initial contact with this office was with Miss Greitty Llanes: exceptional lady, very professional; very friendly and communicative. My sincere greetings and my gratitude."
We responded:
"Thank you for your kind words. We appreciate your feedback and are glad to hear about your positive experience."
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Angie Dobson

January 25, 2024

5  out of  5
rating by Angie Dobson
"Always fantastic service. Great to talk with trained knowledgeable and always friendly people in this office. Shout out to Jeannette and Zach. Thanks Dave"
We responded:
"Thank you! We're thrilled to hear that you had a fantastic experience with our trained and friendly team. We'll make sure to pass on your shout out to Jeannette and Zach."
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Camryn G

November 27, 2023

3  out of  5
rating by Camryn G
"I am giving this business a 3/5 due to the fact that we went in due to my grandparents needing some help with my claim paperwork because they own the car. We found some issues with the paperwork we would not have known had we had not gone on but ma’am, who was assisting us was very condescending. Yes, they were directions in the email sent to us, but my grandparents had questions - so we decided to speak to someone in person and our experience was not at all comfortable. Ma’am was very condescending towards my grandma, Although we figured it out."
We responded:
"Camryn, we are so sorry to hear about your experience with our office and we would like to learn more about your experience and see what we can do to make it right. We strive to treat our customers with respect and kindness and we are sorry to hear that we did not meet your expectations."
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B Moody

November 9, 2023

5  out of  5
rating by B Moody
"The best service I’ve ever had hands down. Mike is always so quick to get back to me and has been a pleasure to work with!"
We responded:
"Thank you so much for the amazing review. "
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Jet Tech Power Wash, LLC

November 6, 2023

5  out of  5
rating by Jet Tech Power Wash, LLC
"Alyssa was extremely knowledgeable and helpful. I was able to get a lower rate with the same policy that I previously had . She was able to navigate me in the right direction. Very happy and will go through he for all my insurance needs ."
We responded:
"Thank you so much for trusting Alyssa with your insurance needs. We appreciate your kind review. "
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christel shultz

October 17, 2023

5  out of  5
rating by christel shultz
"We just love Jeanette, she is super efficient and very friendly and answers all our questions. We highly recommend Michael Sullivan State Farm Agent and Jeannette"
We responded:
"Thank you for choosing our agency with your insurance needs. We are thankful for you!"
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Kurt VanGraafeiland

October 16, 2023

5  out of  5
rating by Kurt VanGraafeiland
"Glad to be back with State Farm and Alyssa was great to work with."
We responded:
"Thank you for the review!"
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Ron Jepson

September 27, 2023

5  out of  5
rating by Ron Jepson
"Mary is always a pleasure to deal with. She is very knowledgeable and always accommodating."
We responded:
"Thank you so much for taking the time to leave us a review!"
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Nick Zingaro

September 22, 2023

5  out of  5
rating by Nick Zingaro
"Very good conversion with agent, she was very helpful getting us the coverage we needed"
We responded:
"Thank you for the great review, Nick!"
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K C

September 22, 2023

5  out of  5
rating by K C
"Johanna Blanco did a great job in helping with my rental insurance needs. She is a good communicator. She followed up with all my queries. Johanna is very friendly, professional and knowledgeable. Thank you, Johanna, for all your help!"
We responded:
"Thank you for trusting our agency with your renters insurance needs!"
Profile photo of Olivia C

Olivia C

September 19, 2023

5  out of  5
rating by Olivia C
"This entire agent group, and specifically Adenia, has always been extremely patient with helping me understand my policy and walking me through any changes. I have never had to "call corporate" or wait for a response. They made my first insurance policy easy to understand and made me feel confident taking the next step as an adult with auto and renters policies. They also go the extra mile to see if there are additional discounts I could qualify for whenever I have questions about a renewal. My entire family has been with them for years and I couldn't see myself with another insurance company or direct agent."
We responded:
"Olivia, thank you so much for the kind review. We appreciate your family's loyalty! "
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Leif Loheide Sr

September 19, 2023

5  out of  5
rating by Leif Loheide Sr
"Alyssa E and Team took care of my two out of state transfers with speed, efficiency, and amazing customer service. It was almost too easy! I have been a State Farm customer for almost 40 years and it's their service and competitive rates that keep me there."
We responded:
"Thank you so much for trusting Alyssa and State Farm with your insurance needs. We appreciate your loyalty!"