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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rodney Shoap

June 27, 2025

5  out of  5
rating by Rodney Shoap
"Alyssa Eckelson helped us today by furnishing good info and judgement. She represented the company very well and we really appreciated her.mthank you."
We responded:
"Thank you, Rodney, for your feedback. It's great to hear that Alyssa provided you with helpful information and represented us well. We appreciate your support and look forward to assisting you in the future."
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Joe Bakes

June 25, 2025

5  out of  5
rating by Joe Bakes
"Alyssa was a pleasure to work with. She is very knowledgeable and helpful. As a new resident of the state, she was able to help with, not only a new policy quote, but also with setting up appointments with the DMV as it relates to the effective date of the new policy. We're very appreciative for her help."
We responded:
"Thank you, Joe, for your feedback! We're glad Alyssa could assist you with your policy and DMV appointments as you settled into the state. Your appreciation means a lot to us."
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Ruth Kilby

June 24, 2025

5  out of  5
rating by Ruth Kilby
"I stopped in to compare rates and Zach Hammond was very fast and helpful in getting all my questions answered. Looking forward to switching everything over to State farm ASAP. Thank you Zack!"
We responded:
"Thank you so much for taking the time to share your experience! We're thrilled to hear that Zach was able to assist you quickly and answer all your questions. We strive to provide excellent customer service and make the process as smooth as possible. We're excited to help you switch everything over to State Farm and ensure you’re taken care of every step of the way. If you need anything else, don’t hesitate to reach out. Thank you for choosing us!"
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Jorge Avila

June 23, 2025

5  out of  5
rating by Jorge Avila
"First time getting car insurance on my own Brandon Willis made the process super easy and helpful clearly explained everything to get me a new policy and immediately when I needed it."
We responded:
"Thank you, Jorge, for sharing your experience with us. We're glad Brandon was able to make your first-time car insurance process smooth and informative. If you have any more questions or need assistance in the future, feel free to reach out."
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Chris Quackenbush

June 23, 2025

5  out of  5
rating by Chris Quackenbush
"After 12 years of Allstate, we finally switched to State Farm. The personal touch of our agent, Carrey Smith, AND lower price for our auto insurance made the choice easy."
We responded:
"Thanks for letting us know about your personal experience with Carrey! She is an extraordinary addition to our team. We are here to serve your insurance needs."
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Viviane Goncalves

June 16, 2025

5  out of  5
rating by Viviane Goncalves
"Johanna was very helpful. Great customer service!"
We responded:
"Thanks for letting us know about your great experience with Johanna!"
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Michael Hernandez

June 14, 2025

5  out of  5
rating by Michael Hernandez
"Jeannette is a terrific, excellent and very persistent agent. I recommend her very much."
We responded:
"Thanks for taking the time to let us know how excellent Jeannette is!"
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Ashley Patella

June 9, 2025

5  out of  5
rating by Ashley Patella
"Alyssa Eckes hands down went above and beyond for me explaining how life insurance works in a detailed way ensuring I understood. Along with expressing the possibilities of denial. I had many questions and was given way different information or not given information from my current life insurance policy in which she helped me with tremendously AND was able to increase the amount, yet have a cheaper bill. Thank you!"
We responded:
"Thank you, Ashley, for sharing your experience with Alyssa. It's great to hear she was able to clarify your life insurance options and help you find a better solution. We appreciate your feedback and look forward to assisting you in the future."
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Jayne Vespier

May 9, 2025

5  out of  5
rating by Jayne Vespier
"Today was a great day dealing with this office. Mary Morales took the time to give me quotes on my auto insurance. She was pleasant, efficient and very knowledgeable! I am now part of the State Farm Insurance Company. Thanks again for your help and support."
We responded:
"Thank you, Jayne, for sharing your positive experience with us. We're glad to hear that Mary was able to assist you efficiently and provide the information you needed. Welcome to the State Farm family, and we appreciate your trust in us!"
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Manon Fredette

April 18, 2025

5  out of  5
rating by Manon Fredette
"We are very satisfed for the sxervice received from our agent Brandon Willis, we definitely recommand you. Thank you so much !"
We responded:
"We appreciate your support, Manon! Ensuring our clients receive top-quality service is always our priority, and we’re so pleased to hear we could assist you. If you ever have any questions, we’re just a phone call away! "
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Pável Torres Valdés

April 1, 2025

5  out of  5
rating by Pável Torres Valdés
"I have been using this State Farm agent for a very long time and it has always been great, very good customer service, easy to adjust policies to meet my needs etc. Thanks"
We responded:
"Thank you, Pável, for your kind words and for being a loyal customer. We're thrilled to hear that our customer service and policy adjustments have met your needs. We look forward to continuing to serve you!"
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Rob Baisden

January 6, 2025

5  out of  5
rating by Rob Baisden
"I had previously been with State Farm from the time I started driving. I was lured to another carrier that gave a great initial rate until it kept creeping up and up. I live in FL where insurance is very high. I was online and thought I’d pull up a quote to see if State Farm could do better and boy did they! Alyssa from Michael Sullivan’s office called and was able to offer my legacy discounts back and I ended up saving almost $100 per month to switch back. I’m so happy I pulled up an online quote and she reached out!"
We responded:
"Thank you for sharing your positive experience with us. We're thrilled to hear that Alyssa was able to assist you in saving on your insurance. Your satisfaction is our priority, and we're delighted to have you back with State Farm."
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Amanda Spears

December 17, 2024

5  out of  5
rating by Amanda Spears
"Adenia From State farm has been Amazing to work with. Love working with Her. she always goes above and beyond to help me"
We responded:
"Thank you, Amanda, for your wonderful feedback! We're thrilled to hear that Adenia has been providing exceptional service. Your satisfaction is our priority, and we appreciate your trust in us."
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Eduardo Morell

December 11, 2024

5  out of  5
rating by Eduardo Morell
"I received an excellent service from Ismaray (Mary)"
We responded:
"Thank you for sharing your positive experience with our team member. We're delighted to hear that you received excellent service. Your feedback is greatly appreciated and motivates us to continue providing top-notch service."
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Hilton Jones

November 19, 2024

5  out of  5
rating by Hilton Jones
"I obtained my boat policy through this office. After the devastation caused by hurricane Milton l was very fortunate to have Kari handling my claim. I have received outstanding service from Kari and also other members of the team at the office. As a result I switched my car insurance over to them as I know l can trust them to provide the proper coverage. I highly recommend this insurance agent for your insurance needs."
We responded:
"Thank you, Hilton, for your kind words and trust in our team. We're delighted to hear about your positive experience with Kari and our office. We're here to ensure you have the coverage you need. Your recommendation means a lot to us!"
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Tony Haas

November 14, 2024

5  out of  5
rating by Tony Haas
"Alyssa is the BEST !!!!!!"
We responded:
"Thank you, Tony! We're thrilled to hear that Alyssa provided you with exceptional service. Your positive feedback means a lot to us."
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Lisa Hall

November 4, 2024

5  out of  5
rating by Lisa Hall
"Wonderful customer service! I put out a FB request for an auto insurance referral, and someone from the Cape Christian Community page referred me to Alyssa Eckes. She listened to my needs, researched and presented viable options, and provided me with a policy that did not offer me the option of having any of my teenage daughters turn in their licenses so I could afford it (like my last provider did!)."
We responded:
"Thank you, Lisa! We're thrilled to hear about your positive experience with Alyssa. Providing tailored solutions and excellent customer service is our priority. We're glad we could meet your needs and keep your family covered with great auto insurance."
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N L

October 30, 2024

5  out of  5
rating by N L
"I spoke to Alyssa Eckes about adding a auto policy since our current policy increased dramatically. Alyssa realized we use state farm in NY and by adding another car in Florida would give us a big discount. What a professional she was to speak to and very knowledgeable. I recommend calling state farm to get a car quote if you want a great company to insure you. Thanks Alyssa!!"
We responded:
"We're thrilled to hear about your positive experience with Alyssa. We are so happy to be able to assist you in finding the best rated car insurance. Your recommendation means a lot to us."
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Bruce Richardson

October 22, 2024

5  out of  5
rating by Bruce Richardson
"Kari Bozic was very helpful and understanding, she is wonderful !!"
We responded:
"Thank you, Bruce, for your kind words about Kari. We're thrilled to hear she was helpful and understanding. Your satisfaction is our priority, and we appreciate your feedback."
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Mike Hackenberger

October 10, 2024

5  out of  5
rating by Mike Hackenberger
"Alyssa was very helpful, friendly and professional in getting my motorhome insured"
We responded:
"Thank you, Mike, for your kind words! We're thrilled to hear that Alyssa provided you with helpful, friendly, and professional service. We're here to ensure your motorhome is well-protected."
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Mike Fischer

September 9, 2024

5  out of  5
rating by Mike Fischer
"Mary Morales of the Sullivan State Farm Agency is absolutely amazing at customer service. Insurance can be such a complicated issue for consumers and she has been incredibly responsive every time I needed help or had a question. She always makes me feel that my needs are her first priority and I know she must be incredibly busy. Insurance provides peace of mind against the unknown and it is one less thing that I need to worry about during these challenging times. The Sullivan agency has been there for me for several years and their staff and services are very much appreciated."
We responded:
"Thank you, Mike, for your kind words about Mary and our team. We're thrilled to hear that she has provided you with exceptional service and peace of mind. Your continued trust and appreciation mean a lot to us."
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L.A. Clark

August 29, 2024

5  out of  5
rating by L.A. Clark
"Alyssa Eckes is hands down the best agent i've ever had the pleasure of working with and will never use anyone else! Her top concern is always doing everything she can to protect my children and myself, I am forever grateful for all her help. Amazing customer service, and always free to help with any questions I may have!"
We responded:
"Thank you for your kind words about Alyssa. We're thrilled to hear she has provided you with exceptional service and support. Your satisfaction and peace of mind are our top priorities. We appreciate your trust in our agency!"
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Prime 239 Steakhouse

August 21, 2024

5  out of  5
rating by Prime 239 Steakhouse
"Alyssa helped us through the insurance process with ease! 10/10 recommend!"
We responded:
"Thank you for your kind words! We're thrilled to hear Alyssa made the insurance process easy for you. Your recommendation means a lot to us."
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C Haverty

August 9, 2024

1  out of  5
rating by C Haverty
"Extremely disappointed with this firm and they’re recent actions, received a notice of non renewal on two completely separate auto policies due to my lack of communication on one policy’s claim from months ago, I was not aware I was being contacted because they had the wrong number and I never once received correspondence via email they just want your money and when it is time to turn in a claim they will drop you from coverage, shame on this agency and the rude customer service I received from Adina on the phone today I will be taking my policies elsewhere moving forward after 13 years with State Farm"
We responded:
"Hi Charles! I'm sorry you feel that way and certainly I do not enjoy losing customers. I am not so sure it's fair to speak that away about our team when your cancellation is directly from State Farm Corporate. I also question the statements in the review as I have 27 time stamped telephone calls and 17 text messages from our office. The voicemail has your voice so we don’t understand how we could have done better. You also received 4 communications by USPS from both my office as well as State Farm Corporate in regard to the undisclosed driver in the claim. I'm sorry for the frustration you are feeling but I obviously need to address some things stated in review and let the public decide. "
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Jaynie Beauchamp

July 24, 2024

5  out of  5
rating by Jaynie Beauchamp
"I am moving to the area, have been with state for for over 30 years, so I was looking for a new state farm agent in the area. I called many. Bill answered the phone, which is a huge 1st step, so I really appreciate that! Then he looked into whether or not they could write a policy, looked into it and called me back within 10 minutes. Unfortunately, they can not do the policy. But instead of just saying nope we can't do it, he offered alternatives, referrals and went over the 1bquotenI did have and gave me his professional opinion. I will definitely bring my autos to them and try and bring any business I can with them. What Bill did seems to be a lost art with other agent offices. Thank you Bill!!"
We responded:
"Thank you, Jaynie, for your kind words! We're thrilled Bill could assist you and provide valuable alternatives. We look forward to helping with your auto insurance and any future needs. Welcome to the area!"