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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Camryn G

November 27, 2023

3  out of  5 rating by Camryn G
"I am giving this business a 3/5 due to the fact that we went in due to my grandparents needing some help with my claim paperwork because they own the car. We found some issues with the paperwork we would not have known had we had not gone on but ma’am, who was assisting us was very condescending. Yes, they were directions in the email sent to us, but my grandparents had questions - so we decided to speak to someone in person and our experience was not at all comfortable. Ma’am was very condescending towards my grandma, Although we figured it out."

B Moody

November 9, 2023

5  out of  5 rating by B Moody
"The best service I’ve ever had hands down. Mike is always so quick to get back to me and has been a pleasure to work with!"

Jet Tech Power Wash, LLC

November 6, 2023

5  out of  5 rating by Jet Tech Power Wash, LLC
"Alyssa was extremely knowledgeable and helpful. I was able to get a lower rate with the same policy that I previously had . She was able to navigate me in the right direction. Very happy and will go through he for all my insurance needs ."

christel shultz

October 17, 2023

5  out of  5 rating by christel shultz
"We just love Jeanette, she is super efficient and very friendly and answers all our questions. We highly recommend Michael Sullivan State Farm Agent and Jeannette"

Kurt VanGraafeiland

October 16, 2023

5  out of  5 rating by Kurt VanGraafeiland
"Glad to be back with State Farm and Alyssa was great to work with."

Ron Jepson

September 27, 2023

5  out of  5 rating by Ron Jepson
"Mary is always a pleasure to deal with. She is very knowledgeable and always accommodating."

Nick Zingaro

September 22, 2023

5  out of  5 rating by Nick Zingaro
"Very good conversion with agent, she was very helpful getting us the coverage we needed"


September 22, 2023

5  out of  5 rating by K C
"Johanna Blanco did a great job in helping with my rental insurance needs. She is a good communicator. She followed up with all my queries. Johanna is very friendly, professional and knowledgeable. Thank you, Johanna, for all your help!"

Olivia C

September 19, 2023

5  out of  5 rating by Olivia C
"This entire agent group, and specifically Adenia, has always been extremely patient with helping me understand my policy and walking me through any changes. I have never had to "call corporate" or wait for a response. They made my first insurance policy easy to understand and made me feel confident taking the next step as an adult with auto and renters policies. They also go the extra mile to see if there are additional discounts I could qualify for whenever I have questions about a renewal. My entire family has been with them for years and I couldn't see myself with another insurance company or direct agent."

Leif Loheide Sr

September 19, 2023

5  out of  5 rating by Leif Loheide Sr
"Alyssa E and Team took care of my two out of state transfers with speed, efficiency, and amazing customer service. It was almost too easy! I have been a State Farm customer for almost 40 years and it's their service and competitive rates that keep me there."

Anysia Weicht

September 18, 2023

5  out of  5 rating by Anysia Weicht
"My grandma was with S.F., my mom was with S.F., and now I have been with State Farm for about 16 years. I work specifically with Alyssa, who has helped all three generations from auto coverage to life insurance to filing claims. Actually, I just realized the life insurance policies are now covering MY children which makes four generations!! I think that says a lot about why I stick with Alyssa/State Farm. The policies are affordable and have great coverage. Plus, they're all friendly and helpful when it comes to actually filing claims, whereas a lot of other insurance companies DON'T want you filing claims because they just wanted your money. S.F. isn't like that, from my experience. Most recently, Alyssa helped to add my husband to my auto policy by getting me a quote, processing the quote, and having proof of coverage within one hour. She's a hustler. But she also genuinely cares about our family, which is why she didn't try to see me another policy (commercial auto) when we couldn't get a great deal. AND FURTHERMORE, even though Alyssa is hands-off once a claim has been processed, she still checks in to see how it is going and making sure I am well taken care of. I couldn't ask for a better agent."

Amanda Wittenauer

August 23, 2023

5  out of  5 rating by Amanda Wittenauer
"I recently had a great experience working with Kari to get an updated insurance quote. I was with Progressive for 4 years and have a teenage driver. The quote with State Farm was far better coverage and almost 1000.00 less/6 months. Kari was easy to work with and I was able to make my first payment once my 6 month premium was refunded from Progressive for a seamless transition. I couldn't be happier with the customer service provided."

Nicole Chen-Donegal

August 22, 2023

5  out of  5 rating by Nicole Chen-Donegal
"Alyssa was amazing and attentive to our needs. It’s great when you actually speak with someone to really “personalize” my insurance needs. She also help save us money."

edison239 SW FLORIDA

August 10, 2023

5  out of  5 rating by edison239 SW FLORIDA
"Kari B., is amazing. She is extremely knowledgeable and very helpful. I highly recommend both Kari and State Farm"

Randall McDaniel

July 26, 2023

5  out of  5 rating by Randall McDaniel
"Great people. Worked overtime to help me get a new policy in a shortened window. Thanks Alyssa!!!"

Mike Ballara

July 5, 2023

5  out of  5 rating by Mike Ballara
"Called the agency to resolve a home insurance issue and Joanna Blanco took care of my call and tried to resolve the problem with great attitude. Thanks Joanna"

Luana Senos

June 14, 2023

5  out of  5 rating by Luana Senos
"This review is for Jeannette, from Cape Coral, who is always attentive and responsive."


June 10, 2023

5  out of  5 rating by GEE VEE
"I recently totaled my car in an accident. So here I find myself elderly and alone, and for the first time in my life, I have to buy a car. Not only that , I have never even been involved in an insurance search. When I contacted State Farm, I was apprehensive and only wanted email communication. I started with Katie B. which was easy for me, and because of her gentle nature, no pressure, I felt encouraged. She walked me through the whole process of getting a new car, including a phone call from the dealer, facilitating my needs right on the spot! I could pretty much see her smile through the phone. Thank you so much for making my experience and transition to StateFarm an absolute pleasure!"

Jeanne Boone

May 17, 2023

5  out of  5 rating by Jeanne Boone
"We have to thank Johanna with all her help in our ongoing insurance problem.Not being tech savy she was very patient with us.Great employee!"

Kari B

May 11, 2023

5  out of  5 rating by Kari B
"The Sullivan State Farm agency is awesome!!! The agency is a warm and friendly place with agents specializing in ALL areas you could ever need. The knowledge and service is top notch."

Stephen Leadbetter

May 9, 2023

1  out of  5 rating by Stephen Leadbetter
"I was promised my rate would never increase by using the app and device in my car upon agreeing to a policy with this company. However my first renewal saw a 7% increase with no explanation. Somehow the device wasn’t registering with the app. Guess what I was contacted then. I’m return I was very blunt and voiced my displeasure with the company. Once I got aggressive then I received a response from Mr Sullivan himself. Stating that I lied about my mileage per yr. (Which I still haven’t surpassed) and that he had adjusted it for my next renewal implying that my rate would increase again. It’s sad I have to be aggressive and rude to get any response from this company. And that they will promise you one thing and do another. Furthermore I was told he wouldn’t respond going forward. That shows excellent business practices and maturity for that matter. Be very aware of this company. As stated earlier. Mr Sullivan said he would make adjustments to my policy. And he came through on his promise to do so. He raised my rate again at the yr mark. This time 25% higher. Possibly out of spite for the negative review. I haven’t exceeded my miles. Used the sensor at their request and haven’t had any violations in yrs. Yet I’ve had 2 rate increases when I was promised that my rate would never go up. This man is shady at best. I stand FIRM with my review."

Readings by Judie Team

May 5, 2023

1  out of  5 rating by Readings by Judie Team
"I had been with Mike Sullivan agency for many years and have been very pleased with the service until a couple of months ago. The customer service became horrible , I felt mistreated and disrespected. I’ve now switched to a different provider."

Debbie Gervickas

May 2, 2023

5  out of  5 rating by Debbie Gervickas
"Alyssa Eckes was awesome in helping me transfer my auto insurance to State Farm. State Farm did not vary price on how or when you pay and let me choose my payment date. Great service!"

Steve P

April 12, 2023

5  out of  5 rating by Steve P
"There is no place like home, that’s what comes to mind when I think about The Sullivan Agency! I’m proud to say that I have been with State Farm for over 30 years, and with the Sullivan agency since they opened thier doors. I can assure you that the Sullivan Group always go’s above and beyond to meet my insurance needs. Only being a phone call away, Kerri Bozic and all the Sullivan’s staff is ready to answer questions and or make changes to policies. From my home, vehicles, and life policies- State Farm is there to guaruntee I am protected! Thank you for all you do, Sullivan State Farm!"

Connie Catanese

April 1, 2023

4  out of  5 rating by Connie Catanese
"In our unstable insurance industry, it was a pleasure dealing with Johanna for our insurance needs. We have insured both our Home and Automobiles with State Farm. Johanna was professional, and knowledgeable. I have called her subsequently with additional questions and she has been able to answer all my questions."