State Farm® Insurance Agent Michael Sullivan

"I am giving this business a 3/5 due to the fact that we went in due to my grandparents needing some help with my claim paperwork because they own the car. We found some issues with the paperwork we would not have known had we had not gone on but ma’am, who was assisting us was very condescending. Yes, they were directions in the email sent to us, but my grandparents had questions - so we decided to speak to someone in person and our experience was not at all comfortable. Ma’am was very condescending towards my grandma, Although we figured it out."

"This entire agent group, and specifically Adenia, has always been extremely patient with helping me understand my policy and walking me through any changes. I have never had to "call corporate" or wait for a response. They made my first insurance policy easy to understand and made me feel confident taking the next step as an adult with auto and renters policies. They also go the extra mile to see if there are additional discounts I could qualify for whenever I have questions about a renewal. My entire family has been with them for years and I couldn't see myself with another insurance company or direct agent."

"My grandma was with S.F., my mom was with S.F., and now I have been with State Farm for about 16 years. I work specifically with Alyssa, who has helped all three generations from auto coverage to life insurance to filing claims. Actually, I just realized the life insurance policies are now covering MY children which makes four generations!! I think that says a lot about why I stick with Alyssa/State Farm. The policies are affordable and have great coverage. Plus, they're all friendly and helpful when it comes to actually filing claims, whereas a lot of other insurance companies DON'T want you filing claims because they just wanted your money. S.F. isn't like that, from my experience. Most recently, Alyssa helped to add my husband to my auto policy by getting me a quote, processing the quote, and having proof of coverage within one hour. She's a hustler. But she also genuinely cares about our family, which is why she didn't try to see me another policy (commercial auto) when we couldn't get a great deal. AND FURTHERMORE, even though Alyssa is hands-off once a claim has been processed, she still checks in to see how it is going and making sure I am well taken care of. I couldn't ask for a better agent."

"I recently had a great experience working with Kari to get an updated insurance quote. I was with Progressive for 4 years and have a teenage driver. The quote with State Farm was far better coverage and almost 1000.00 less/6 months. Kari was easy to work with and I was able to make my first payment once my 6 month premium was refunded from Progressive for a seamless transition. I couldn't be happier with the customer service provided."

"I recently totaled my car in an accident. So here I find myself elderly and alone, and for the first time in my life, I have to buy a car. Not only that , I have never even been involved in an insurance search. When I contacted State Farm, I was apprehensive and only wanted email communication. I started with Katie B. which was easy for me, and because of her gentle nature, no pressure, I felt encouraged. She walked me through the whole process of getting a new car, including a phone call from the dealer, facilitating my needs right on the spot! I could pretty much see her smile through the phone. Thank you so much for making my experience and transition to StateFarm an absolute pleasure!"

"I was promised my rate would never increase by using the app and device in my car upon agreeing to a policy with this company. However my first renewal saw a 7% increase with no explanation. Somehow the device wasn’t registering with the app. Guess what I was contacted then. I’m return I was very blunt and voiced my displeasure with the company. Once I got aggressive then I received a response from Mr Sullivan himself. Stating that I lied about my mileage per yr. (Which I still haven’t surpassed) and that he had adjusted it for my next renewal implying that my rate would increase again. It’s sad I have to be aggressive and rude to get any response from this company. And that they will promise you one thing and do another. Furthermore I was told he wouldn’t respond going forward. That shows excellent business practices and maturity for that matter. Be very aware of this company. As stated earlier. Mr Sullivan said he would make adjustments to my policy. And he came through on his promise to do so. He raised my rate again at the yr mark. This time 25% higher. Possibly out of spite for the negative review. I haven’t exceeded my miles. Used the sensor at their request and haven’t had any violations in yrs. Yet I’ve had 2 rate increases when I was promised that my rate would never go up. This man is shady at best. I stand FIRM with my review."

"There is no place like home, that’s what comes to mind when I think about The Sullivan Agency! I’m proud to say that I have been with State Farm for over 30 years, and with the Sullivan agency since they opened thier doors. I can assure you that the Sullivan Group always go’s above and beyond to meet my insurance needs. Only being a phone call away, Kerri Bozic and all the Sullivan’s staff is ready to answer questions and or make changes to policies. From my home, vehicles, and life policies- State Farm is there to guaruntee I am protected! Thank you for all you do, Sullivan State Farm!"

"In our unstable insurance industry, it was a pleasure dealing with Johanna for our insurance needs. We have insured both our Home and Automobiles with State Farm. Johanna was professional, and knowledgeable. I have called her subsequently with additional questions and she has been able to answer all my questions."